Shipping policy

Last updated: 26 August 2026

Where we ship

We ship to Hong Kong and to the countries offered at checkout, including the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, the United Arab Emirates and Israel. If your country is not listed at checkout, write to us and we will tell you whether we can deliver.

Preparation time

Your order is prepared within 1 to 2 business days after payment clears. Business days are Monday to Friday, excluding public holidays.

Delivery time

Delivery takes 3 to 7 business days, depending on the destination and the shipping method you choose:

Standard: 5 to 7 business days.
Expedited / Express: 3 to 5 business days.

These times are estimates. Customs checks, weather or carrier delays can add a few days. In any case we dispatch no later than 30 days after the order. If we cannot, you may cancel and be refunded in full.

Shipping cost

Shipping costs depend on the destination and the method chosen. They are calculated and shown at checkout, before you pay. There is no surprise on delivery.

Tracking

You receive a tracking number by email as soon as your parcel leaves us. Tracking usually goes live 24 to 48 hours after dispatch. You can follow your parcel from our Track my order page.

Customs and import duties

Orders delivered outside the customs territory of the destination country may be subject to import duties and taxes. These are set by the authorities of your country and are payable by the recipient. They are not included in our prices and we cannot predict their amount.

Delivery address

We deliver to the address you give us at checkout. Please check it carefully before confirming. If a parcel is returned to us because the address was wrong or nobody collected it, we refund the goods and keep the outbound shipping cost. If you want it sent again, we charge the shipping cost a second time.

Damaged or missing parcel

If your parcel arrives damaged, photograph the damage and the packaging and write to ecdxllc@gmail.com within 48 hours of delivery. If your parcel shows as delivered but you did not receive it, tell us within 7 days so we can open an enquiry with the carrier. In both cases we replace or refund.