Last updated: 13 October 2026
Where we ship
We ship to Hong Kong and to the countries offered at checkout, including the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, the United Arab Emirates and Israel. If your country is not listed at checkout, write to us and we will tell you whether we can deliver.
Processing time
Your order is prepared within 1 to 2 business days after payment clears. Business days are Monday to Friday, excluding public holidays.
Shipping methods, rates and delivery times
| Destination | Method | Carrier service | Cost | Estimated delivery after dispatch |
|---|---|---|---|---|
| Hong Kong | Standard | Tracked postal service | HK$26.00 | 2 to 4 business days |
| Hong Kong | Express | Express courier, tracked | HK$78.00 | 1 to 2 business days |
| International | Standard | Tracked international postal service | HK$11.99 | 5 to 7 business days |
| International | Expedited | Express courier, tracked | HK$23.99 | 3 to 5 business days |
The exact shipping cost for your order is calculated and shown at checkout, before you pay. There is no surprise on delivery. We do not currently offer free shipping.
Total time = processing time + delivery time. These times are estimates. Customs checks, peak seasons, weather or carrier delays can add a few days, and we will tell you by email if your order is delayed. In any case we dispatch no later than 30 days after the order. If we cannot, you may cancel and be refunded in full.
Tracking
You receive a tracking number by email as soon as your parcel leaves us. Tracking usually goes live 24 to 48 hours after dispatch. You can follow your parcel from our Track my order page.
Customs and import duties
Orders delivered outside Hong Kong may be subject to import duties and taxes. These are set by the authorities of your country and are payable by the recipient. They are not included in our prices and we cannot predict their amount.
Delivery address
We deliver to the address you give us at checkout. Please check it carefully before confirming. If a parcel is returned to us because the address was wrong or nobody collected it, we refund the goods and keep the outbound shipping cost. If you want it sent again, we charge the shipping cost a second time.
Damaged or missing parcel
If your parcel arrives damaged, photograph the damage and the packaging and write to ecdxllc@gmail.com within 48 hours of delivery. If your parcel shows as delivered but you did not receive it, tell us within 7 days so we can open an enquiry with the carrier. In both cases we replace or refund.
Contact
Maison Favero
ECDX LLC LIMITED
Company Registration No. 81136159
Flat 2304, 23/F, Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Hong Kong
Phone: +1 (914) 904-7796
Email: ecdxllc@gmail.com